Stop answering “is it ready?” all day.
Rivet is repair shop software for independent phone and device shops. It tracks every repair from the counter to collection and texts your customers at each step, so they stop ringing to ask.
14 days free, then €79.99 a month. No contract.
Rivet gives you No caps on repairs, customers or staff accounts. A slow month and a mad one cost the same. repairs and staff, texts your customers at [Irish Phone Repair] Hi Sarah, great news - your iPhone 15 is ready for collection. Total: EUR 189.00. Details: rivet.ie/track/…The real “Ready” text. The others go out at diagnosed, quote ready, parts ordered and collected., puts IPIrish Phone RepairiPhone 15 · Ready to collectYour name, logo and colours on every customer’s tracking page. on the tracking page, and runs No contract. Cancel any time from your dashboard, with no penalties..
Hover or tap the underlined bits.
What changes when you switch to Rivet
Without Rivet
- The phone rings mid-repair: “is it ready?”
- Tickets on paper, details in your head
- Chasing customers to OK a quote
- No record when someone disputes the damage
With Rivet
- Customers get a text at each step, with a link to check any time
- Every repair, note and photo in one place, on any device
- They approve or decline with one tap from their phone
- Intake photos saved on the repair before you start
Texts go out on their own
Change a repair’s status as you work and Rivet texts the customer at the moments that matter: diagnosed, quote ready, parts ordered, ready to collect and collected.
A tracking page with your shop’s name on it
Every text links to a page where the customer can see where their repair is up to, approve your quote and pay with your own payment link. It carries your logo and colours.
Customers message back, you reply from the repair
Their tracking page has a message box. Messages land on the right repair with a notification, and your reply goes to them by text with a link to answer.
MESSAGES
The rest of the job, covered
All features- 01
Intake photos
Front, back, screen and any damage, taken on your phone at the counter, so there’s a record if the condition is ever disputed.
- 02
Parts tracking
What’s needed, ordered and arrived for each repair, with supplier and cost.
- 03
Printable tickets
A ticket for the device with a QR code that opens the repair on your phone.
- 04
Customer history
Returning customers are matched by phone number. Search a name or number to see every repair they’ve had.
- 05
Staff accounts
Invite your team by email. No per-user fees.
- 06
Due and overdue
See what’s due today and what’s running late, at a glance.
- 07
Analytics
Revenue, turnaround, busiest days, top devices and parts margin.
- 08
Public price list
A branded price page for your services you can share anywhere.
- 09
Import from RepairShopr
Bring your customer list across from a CSV in a couple of minutes.
Made in Westmeath, for shops like yours
I built Rivet because independent repair shops were being asked to pay €100 to €120 a month for big platforms full of features they never use, while still answering the phone all day.
Rivet does the daily work of a repair shop properly and stops there. If you email, you get me.
Jason Coughlan, founder · info@rivet.ie
€79.99 a month. Everything included.
One plan. No per-user fees and no limit on repairs. Pay yearly and get two months free.
- Unlimited repairs and customers
- Unlimited staff accounts
- Automatic customer texts
- Two-way messaging
- Branded tracking page
- Quote approval and pay link
- Intake photos and parts
- Support from the founder
Give your shop its afternoon back.
14 days free, then €79.99 a month. Add a card when you start; nothing is charged until day 15. Cancel any time.