Rivet tracks every repair from drop-off to collection and texts your customers automatically the moment their device is ready. No more constant phone calls. No more paper tickets.
14 days free. Card on file at signup, no charge until day 15. Cancel any time.
Every independent shop has the same three problems. Sound familiar?
Customers ring all day asking for updates. Every call pulls you off the bench mid-repair.
Repairs tracked in a notebook or on sticky notes. Things get lost. Nobody can find the details.
A customer disputes a price or a timeline and you’ve nothing written down to back you up.
From the customer walking in the door to walking back out with their device fixed.
Customer name, phone number, device, what’s wrong with it, rough quote. Returning customers are recognised by phone number, so their history is right there. Photos of the device come in next — front, back, screen, any existing damage. Disputes disappear.
Received → diagnosed → awaiting approval → awaiting parts → repairing → ready. The next step is always the obvious one. Your bench tech can keep working; the counter staff can answer “where’s Tom’s iPad?” in two seconds without interrupting them. Add photos during the repair if something needs documenting.
The moment you mark a repair ready, your customer gets a text with their device, the shop’s name, and a link to a tracking page they can check any time. They stop ringing. You get your afternoon back. The tracking page is branded with your shop — it’s your customer experience, not ours.
Six things you’ll actually use. Not twenty you won’t.
One screen, every repair, every status. Filter, search, see what’s due today.
Customers texted when ready. Branded with your shop name. Tracking link included.
Front, back, screen, damage. End disputes. Document during repair too.
Repeat customers recognised by phone. See every repair they’ve had with you.
Internal-only notes per repair. Not customer-facing. Your working notebook.
Every change to every repair, timestamped. Dispute? Check the log.
Rivet costs less than a single screen replacement. Here’s what it gives you back.
Each one interrupts a repair in progress. Automatic texts mean customers stop ringing to ask.
That’s the whole cost of running your shop’s admin on Rivet. Less than a coffee.
Versus the big platforms at €100–120 a month — up to €480 a year — for features an independent shop never touches.
Independent repair shops run busy operations on paper tickets, WhatsApp threads, and constant interruption calls. The established platforms want €100–120 a month for twenty features nobody in a small shop ever uses. Nobody was building the simple, focused tool these shops actually needed.
So I built it — every line of it, myself. Rivet does the core daily workflow properly and stops there. It’s built here, supported here, and priced for the size of shop it’s made for.
When you email Rivet, you get me. Not a ticket queue in another timezone.
— Founder, Rivet
The established repair platforms charge €100–120 a month for twenty features most shops never touch. Rivet does the core daily workflow — and nothing you’ll never use.
Simple enough to use between customers, fast enough not to slow you down.
Customer, device, problem, quote — in 30 seconds. Returning customers recognised by phone.
Diagnosed, awaiting parts, repairing, ready — one tap moves it forward.
Marked ready, the customer gets an automatic text with a link. They stop ringing.
Everything Rivet does, for one flat price. Pay monthly, or save two months by paying yearly — cancel any time.
Card on file at signup. No charge until day 15. Pick monthly or yearly when you start.
Yearly is €799.99 up front — two months free versus monthly, and you never hit a ticket cap.
The first ten shops to come on board get Rivet at €50 a month for six months, then the standard €79.99. In return I’d ask for your honest feedback as you use it — what works, what doesn’t, what’s missing. You’ll have a direct say in what gets built next.
Claim a founding place →No. Rivet is month-to-month. Cancel any time from your dashboard — no questions, no penalties.
You sign up, add a card to your account (no charge), and have full access for 14 days. Nothing is charged until day 15. Cancel before then and you pay nothing.
Every automatic status text Rivet sends your customers counts towards the monthly allowance. Most shops use well under it. If your shop is busy enough to go over regularly, get in touch and we’ll sort out a higher allowance — you’ll never be cut off mid-month without warning.
No. Log as many repairs as you like and give every member of your team access. Rivet doesn’t charge per user or cap your monthly tickets — a busy month shouldn’t cost you more than a quiet one.
The moment you mark a repair ready, Rivet sends an SMS to the customer’s phone with your shop name as the sender, their device, and a tracking link. Standard text message — no app required on their side.
Your data is hosted on EU servers and encrypted in transit and at rest. Your customer data belongs to you, is never sold or shared, and you can export or delete it at any time. Full details are in the privacy policy.
Most shops are using paper, WhatsApp, or a spreadsheet. Switching to Rivet takes about ten minutes — new repairs start in Rivet from day one, and you keep your old records wherever they are. If you’ve a lot of history you want brought across, get in touch and I’ll help you do it.
Any device your shop repairs — phones, tablets, laptops, consoles, anything. Rivet doesn’t care what the device is; it tracks the repair.
Yes. The whole product is designed for phones and tablets at the counter, not just desktops. Snap intake photos with your phone, update statuses on the go.
Cancel any time from billing settings. Your account stays accessible until the end of your current month, and you can export your repair history before you go.
Set up in ten minutes. Log your first repair today. Stop answering “is it ready?” by tomorrow.
Card on file at signup. No charge until day 15. Cancel any time.