Questions before you start
Can’t find your answer? Email info@rivet.ie and you’ll hear back from me directly.
Do I need a contract?
No. Rivet is month-to-month. Cancel any time from your dashboard, no questions and no penalties.
What happens during the 14-day trial?
You sign up, add a card to your account (no charge), and have full access for 14 days. Nothing is charged until day 15. Cancel before then and you pay nothing.
Is there a limit on repairs or staff?
No. Log as many repairs as you like and give every member of your team access. Rivet doesn’t charge per user or cap your monthly tickets, so a busy month costs the same as a quiet one.
How do my customers receive the texts?
As a normal SMS on their phone, no app needed. Every text starts with your shop’s name, and status updates include a link to their tracking page.
Can customers message us back?
Yes. Every text links to their tracking page, where they can message you. Messages land on the right repair in your dashboard with a notification, and your replies reach them by text with a link to answer.
Where is my data stored?
Your data is hosted on EU servers and encrypted in transit and at rest. Your customer data belongs to you and is never sold or shared. Email us any time for a copy of your data or to have it deleted. Full details are in the privacy policy.
What if I’m using another tool right now?
Most shops are on paper, WhatsApp or a spreadsheet. Switching takes about ten minutes: new repairs start in Rivet from day one. Coming from RepairShopr? Import your customers from a CSV. If you have a lot of history to bring across, get in touch and I’ll help.
What devices does Rivet work with?
Any device your shop repairs: phones, tablets, laptops, consoles. Rivet tracks the repair, whatever the device.
Does it work on mobile?
Yes. It’s built for phones and tablets at the counter as much as desktops. Snap intake photos with your phone and update statuses on the go.
What happens if I cancel?
Cancel any time from billing settings. Your account stays accessible until the end of your current billing period. If you’d like a copy of your repair history, email us and we’ll send it over.
Give your shop its afternoon back.
14 days free, then €79.99 a month. Add a card when you start; nothing is charged until day 15. Cancel any time.