Everything a repair counter needs, in one place
Rivet covers the daily work of an independent repair shop: booking devices in, keeping track of them, and keeping customers informed without picking up the phone.
Every repair in one list
See what’s in progress, overdue, due today, waiting on parts and ready to collect at a glance. Tap any of those to filter the list.
Change a status straight from the list. Search by customer name, phone number or repair reference.
Book a device in at the counter
Four short steps: customer, device, the repair and photos. Returning customers are matched by phone number, so their history is already there.
Photos of the front, back, screen and any existing damage are required at intake and saved on the repair. If a customer disputes the condition later, it’s on record.
Automatic texts at the steps that matter
When you change a repair to one of these statuses, the customer gets a text from your shop with a link to their tracking page. Internal steps, like starting the repair, don’t send anything.
- 1
Diagnosed
- 2
Quote to approve
- 3
Parts ordered
- 4
Ready to collect
- 5
Collected
Two-way messaging on every repair
Customers can message you from their tracking page. It lands on the right repair, next to the device and the quote, and you get a notification.
Your reply goes to them by text with a link back to the page, and the whole team can see the conversation.
MESSAGES
A branded tracking page for every customer
Each repair gets its own page showing the status, progress, the quote and your contact details. No app to download.
Quotes approved and paid from the phone
Set a repair to awaiting approval and the customer can approve or decline your quote on their tracking page. It shows on the repair straight away.
Add a payment link from Revolut, SumUp, Stripe or similar, and a Pay now button appears for the customer. Receipts can be downloaded as a PDF.
Your approval needed
Please confirm you’re happy to go ahead at EUR 189.00.
Parts and printable tickets
Track the parts each repair needs as needed, ordered or received, with supplier and cost.
Print a ticket for the device with a QR code that opens the repair on your phone.
Parts
Your team and your numbers
Invite staff by email. Every account is included, with no per-user fee. Owner-only pages like billing stay with the owner.
Analytics show revenue, turnaround times, your busiest days, top devices, and parts spend against estimated margin.
Revenue, last 6 months
Sample data
Your price list, and your existing customers
Publish a branded price list for your services at its own link, to share on your website or social media.
Moving from RepairShopr or a spreadsheet? Import your customers from a CSV. Duplicates are skipped by phone number.
Import customers
Sample data
What Rivet doesn’t do
Rivet is deliberately focused. If you need any of these, a bigger platform may suit you better.
- Point of sale. Rivet doesn’t take card payments itself; customers pay through your own payment link or in the shop.
- Stock and inventory. Parts are tracked per repair, not as a stock count.
- Accounting software links. There’s no direct connection to Xero, QuickBooks or similar.
- Multiple shops on one account. Each account is one shop, with as many staff as you like.
See it with your own repairs
Every feature on this page is included in the 14-day free trial.
Give your shop its afternoon back.
14 days free, then €79.99 a month. Add a card when you start; nothing is charged until day 15. Cancel any time.