Terms of Service

Last updated: 1 October 2026

1. What Rivet is

Rivet is a web-based software service that allows independent electronics repair shops to:

• Log and track repairs from intake to collection
• Manage customer details and repair history
• Send automated SMS notifications to their customers about repair status
• Exchange messages with their customers from each repair (customers reply on their tracking page)
• Provide a branded public tracking page where customers can follow their repair, approve or decline a quote, and pay using the shop’s own payment link
• Give staff members their own accounts on the shop’s subscription

We provide the service. You use it to run your shop.

2. Your account

To use Rivet, you need to create an account. You agree to:

• Provide accurate, current information when signing up
• Keep your login credentials secure
• Notify us promptly of any unauthorised access
• Use Rivet for legitimate repair shop operations only

You are responsible for all activity that happens under your account.

3. Subscription and payment

3.1 Pricing

Rivet has one plan with every feature included. You choose how you pay:

• Monthly: €79.99 per month
• Yearly: €799.99 per year, paid up front (equivalent to €66.67 per month)
• Both include unlimited repairs, unlimited customers and unlimited staff accounts. There are no per-user or per-repair charges.
• Prices are exclusive of any applicable taxes (e.g. VAT)
• From time to time we may offer promotional codes at checkout. Any discount applies only as described in that promotion.

3.2 Free trial

• New shops get a 14-day free trial of the full service
• You add a payment card through our payment provider (Stripe) when you start the trial, and choose monthly or yearly billing
• Nothing is charged during the trial. Your first payment is taken when the trial ends, unless you cancel before then
• If you cancel during the trial, you will not be charged

3.3 Billing

• Subscriptions are billed in advance, monthly or yearly depending on the plan you chose, and are processed by Stripe
• There is no minimum commitment beyond the billing period you have paid for
• You can cancel any time from the Billing page in your dashboard. Cancellation takes effect at the end of your current billing period (month or year), and you keep full access until then.

3.4 No refunds for partial periods

If you cancel part-way through a billing period, your access continues until the end of the period you have paid for. We do not offer pro-rated refunds for unused time, including on yearly plans.

3.5 Failed payments

If a payment fails:

• We will attempt to contact you to resolve the issue
• After 7 days from the failed payment date, your account access will be suspended
• After 30 days, we may permanently close the account and delete the data (with reasonable notice)

3.6 Price changes

We may change prices for new customers at any time. Existing customers will receive at least 30 days written notice of any price increase, and may cancel before the new price takes effect. On a yearly plan, the price you paid applies until the end of that year.

4. Your responsibilities

You agree to:

• Use Rivet only for lawful repair shop business
• Not use the service to harass, defraud, or spam customers
• Comply with all applicable laws including GDPR, the Irish Data Protection Acts, and any consumer protection regulations
• Obtain appropriate consent from your customers before storing their data in Rivet or sending them SMS notifications
• Not attempt to reverse engineer, copy, or resell the service
• Pay your subscription fees on time

5. SMS notifications

Rivet sends automated SMS messages to your customers on your behalf when repair status changes, and lets you exchange messages with your customers from each repair. By using this feature:

• You are responsible for the accuracy of the customer phone numbers you enter
• You are responsible for obtaining appropriate consent from your customers to receive these messages
• We use a third-party SMS provider (currently ClickSend) to send these messages
• SMS message contents and delivery status are logged by both us and our SMS provider
• Messages your customers send from their tracking page are attached to the matching repair in your account, and your replies are sent to them by SMS with a link back to that page
• You are responsible for the content of messages you or your staff write and send through Rivet
• There is no monthly limit on texts sent for genuine communication with your customers about their repairs. Sending marketing, bulk or unsolicited messages through Rivet is not permitted.

We make best efforts to deliver SMS messages but cannot guarantee 100% delivery rates, which depend on third-party carriers and recipient devices.

6. Service availability

We aim to keep Rivet available 24/7 but do not guarantee uninterrupted service. We may need to perform maintenance, fix bugs, or make changes — we will provide reasonable notice when possible.

We are not liable for downtime caused by third-party providers (e.g. Supabase, Vercel, ClickSend) outside our reasonable control.

7. Data ownership

7.1 Your data

You own the data you enter into Rivet — your customers, repairs, prices, notes. We do not claim ownership over your business data.

7.2 Your customers’ data

Your customers’ personal information (names, phone numbers, devices, etc.) belongs to them and is stored by you using Rivet. You are the Data Controller of this information; we are a Data Processor acting on your instructions. See our Privacy Policy for full details.

7.3 Data export and deletion

You can request a full export of your data at any time by emailing info@rivet.ie. Upon account closure, we will provide an export and delete your data within 30 days (subject to backup retention).

8. Our access to your data

We may access your account data in the following circumstances:

• With your permission — to help diagnose bugs, answer support questions, or assist with onboarding
• Without your permission — only if legally required (e.g. court order), or in cases of suspected serious abuse (e.g. fraud)

We will not view your data routinely. We will not sell or share your data with third parties for marketing or analytics.

9. Account termination

9.1 You can close your account at any time

Cancel via your account settings, by emailing us, or by ceasing payment.

9.2 We can close your account if you breach these Terms

We reserve the right to suspend or close accounts that:

• Have unpaid balances after the grace period
• Engage in fraudulent or abusive use
• Violate applicable laws
• Repeatedly violate these Terms

We will provide reasonable notice and an opportunity to remedy where appropriate, except in cases of serious abuse.

10. Limitation of liability

To the maximum extent permitted by law:

• We provide Rivet “as is” without warranties of merchantability or fitness for a particular purpose
• Our total liability for any claim arising from these Terms is limited to the fees you have paid us in the previous 6 months
• We are not liable for indirect, consequential, or punitive damages

This limitation does not apply to liability that cannot be excluded under Irish law (e.g. for death, personal injury, fraud).

11. Changes to these Terms

We may update these Terms occasionally. If we make material changes:

• We will notify you by email at least 30 days before they take effect
• Continued use after the effective date constitutes acceptance
• If you don’t agree, you can cancel before the new Terms apply

12. Transfer of the agreement

These Terms are currently between you and Jason Coughlan (individual sole proprietor). We intend to incorporate as a limited company within the next several months. Upon incorporation:

• This agreement will automatically transfer to the new company (e.g. “Rivet Limited”)
• We will provide reasonable notice via email
• All your rights and our obligations transfer unchanged

13. Governing law and disputes

These Terms are governed by Irish law. Any disputes will be resolved in the courts of Ireland.

We encourage resolving issues directly first — please email support before pursuing legal action.

14. Contact

For questions about these Terms:

• Email: info@rivet.ie
• Address: An Muileann gCearr, Co. Westmeath, Ireland

By signing up to Rivet, you confirm that you have read, understood, and agreed to these Terms of Service.