From drop-off to collection, without the phone calls
Three things happen with every repair in Rivet. You do the first two; the third happens on its own.
Three steps
- 1
Log it at the counter
Customer, device, problem and quote, then front, back, screen and damage photos on your phone. Returning customers are matched by their number.
- 2
Move it along with a tap
Change the status from the repairs list as you work: diagnosed, awaiting approval, awaiting parts, repairing, ready.
- 3
Rivet keeps them posted
At each key step your customer gets a text from your shop with a link to their tracking page, without you picking up the phone.
Every text, word for word
This is exactly what a customer called Sarah would get for an iPhone 15 repair. Your shop’s name goes at the start of every text, and the link opens her tracking page.
Received
No text
Logged at the counter with photos. No text yet, they’ve just handed it over.
Diagnosed
Sends a text
[Irish Phone Repair] Hi Sarah, we have diagnosed your iPhone 15. We will be in touch shortly with details. Track your repair: rivet.ie/track/…
Awaiting approval
Sends a text
[Irish Phone Repair] Hi Sarah, we need you to approve the quote on your iPhone 15 before we proceed. Details: rivet.ie/track/…
Awaiting parts
Sends a text
[Irish Phone Repair] Hi Sarah, parts have been ordered for your iPhone 15. We will start the repair as soon as they arrive. Track: rivet.ie/track/…
Repairing
No text
On the bench. Internal step, so the customer isn’t pinged.
Ready
Sends a text
[Irish Phone Repair] Hi Sarah, great news - your iPhone 15 is ready for collection. Total: EUR 189.00. Details: rivet.ie/track/…
Collected
Sends a text
[Irish Phone Repair] Hi Sarah, thanks for collecting your iPhone 15. Hope it is all working well! If you have a moment, we would really appreciate a review: g.page/irishphonerepair
The review link in the collected text only appears if you add your review link in settings.
The calls you stop getting
Check progress
The page shows the current status and where it is in the repair, any time, without calling.
Approve the quote
They say yes or no with one tap, and it shows on the repair straight away.
Pay before they arrive
If you add a payment link from Revolut, SumUp, Stripe or similar, a Pay now button appears on the page.
Message you
There’s a message box on the page. It lands on the repair, and your reply goes back to them by text.
Try it on your next repair
Sign up, book a device in, and change its status. You’ll see the text go out.
Give your shop its afternoon back.
14 days free, then €79.99 a month. Add a card when you start; nothing is charged until day 15. Cancel any time.