A repair tracking page with your shop’s name on it
Every text Rivet sends links to a page made for that one repair. Customers see your shop, not ours, and they don’t need to download anything.
What your customer sees
- Where the repair is up to
- The current status in your words, with a five-step progress bar.
- Your quote
- With Approve and Decline buttons when you need a yes.
- Pay now
- If you add your own payment link, a button to pay before they arrive.
- A receipt
- A PDF they can download once it’s ready or collected.
- A message box
- Questions land on the repair; your reply goes to them by text.
- How to reach you
- Your phone, email, address, website and opening hours.
The page is private to that repair: it’s only reachable from the link in the customer’s texts, and it’s kept out of search engines.
Make it look like your shop
In Rivet’s Branding page you change the tracking page and watch a live preview update as you go. Save, and every customer sees it straight away.
- Your logo and brand colour
- Page background, font and corner style
- A colour header or your own shop photo
- Greeting by first name, and your welcome message
- Your own heading and message for every status
- A thank-you message once the device is collected
- Which sections show, and in what order
A small “Powered by Rivet” line stays at the bottom of the page.
Why it cuts down the calls
The answer is one tap away
The link is in every text, so checking takes seconds instead of a phone call.
The quote doesn’t wait for you
Customers approve it when they see it, so you can order the part sooner.
Questions come in writing
Messages land on the repair for the whole team, not on one person’s phone.
Give your shop its afternoon back.
14 days free, then €79.99 a month. Add a card when you start; nothing is charged until day 15. Cancel any time.